Refund policy

At DANCAPU, customer satisfaction takes precedence in our commitment to you. If you encounter any issues with your purchase, please don't hesitate to reach out to us at, and we are fully dedicated to resolving them to your satisfaction. However, it's essential to understand that when you place an order, you are agreeing to the following terms:

  1. Cancellation and Modification: Once an order is placed, it cannot be canceled or modified. Please be aware of the following:

    • Personalized Orders: Personalized orders are processed immediately upon completion, making it difficult to make adjustments. We encourage you to review all details carefully before confirming your order.

    • Holiday Season Modifications: During the holiday season, modification requests may result in slightly extended delivery times, but we are committed to processing changes as efficiently as possible.

  2. Replacement or Refund: We take responsibility for the following situations within 30 days of your order's arrival:

    • If the product(s) have been damaged, arrived faulty, or experienced issues.
    • If the product(s) you received do not match what you ordered from our store.

    In such cases, you have the choice to either receive a REPLACEMENT item or a REFUND. Please initiate the process by contacting us at with a picture of the product.

  3. Our Approach: Our primary goal is to ensure customer satisfaction rather than having them return products. Consequently, we do not have return policies in place, and you are welcome to retain the original items at your discretion.

  4. Replacement with a Nominal Fee: In certain situations, a replacement can be sent with a nominal fee compared to the original price. Such situations include:

    • Receiving the wrong item, design, or size due to incorrect customization input.
    • A shipping address that was returned and destroyed due to an incorrect address input.

Every customer is highly valued, and we endeavor to customize your experience with DANCAPU to ensure your happiness. We appreciate your trust in our business, allowing us to do what we love!

If you have any questions or need assistance, please feel free to contact us at