Payment and Order

  1. Credit Card: We happily accept Visa and Mastercard for your payment convenience.

  2. PayPal: For secure and easy payments, you can use PayPal with your credit or debit card. Signing up is fast and free. For more information, visit

If you encounter any payment issues when placing an order, several factors may be contributing to the problem. Feel free to reach out to our Customer Service Team via email at, using the subject line "Failed Payment." When contacting us, please ensure to include all relevant details and, if possible, attach a screenshot illustrating the issue.

Order Confirmation: For online orders, a unique order confirmation number is generated. Upon successful completion of your online order, you will receive an email containing comprehensive order details.

Missing Order Confirmation: If you haven't received your order confirmation email, there's no need to worry. Our dedicated team is here to assist you. If you require assistance, please don't hesitate to contact our Customer Service Team via email at, using the subject line "Order Verification."

Payment Failures: Payment failures can occur for various reasons. If you encounter a payment issue, please feel free to get in touch with our Customer Service Team via email at, using the subject line "Failed Payment." Kindly provide your relevant details, and if feasible, attach a screenshot illustrating the problem.

Unable to Retry Payment or No Payment Failure Email: To avoid duplicate orders, we recommend refraining from reordering. Instead, please contact our Customer Service Team via email at with the subject line "Payment Pending," and we'll promptly send you a link for another payment attempt.

Paid, But Order Status Not Updated After 24 Hours: If you need payment verification and a new order confirmation email, our Customer Service Team is ready to assist you. Feel free to contact us via email at, using the subject line "Order Status Inquiry."

Order Modifications and Cancellations: Once an order is successfully placed, we are unable to accommodate further changes, including shipping method upgrades or quantity adjustments. To avoid complications, we strongly recommend thoroughly reviewing your shopping cart and shipping information before proceeding to checkout. Please note that DANCAPU cannot assume responsibility for parcels delivered to incorrect addresses provided.

For any additional inquiries or assistance, please don't hesitate to contact our Customer Service Team via email at, using the subject line "Order Assistance."

Delivery Information:

Tracking Your Order: Your order has been meticulously prepared and dispatched from DANCAPU's warehouse. Soon, you can expect to receive an email update from us, including a Tracking Number for your parcel. Please allow approximately 72 hours for the tracking information to become active.

Delivery Options and Estimated Shipping Times:

  • U.S. and Canada: 8 – 25 working days
  • Europe and U.K: 15 – 30 working days

Please note that delivery times may be extended during sale periods, holidays, and unexpected events such as extreme weather conditions. Deliveries are processed on weekdays, with the exception of public holidays.

Public Holidays and Delivery: On public holidays, our warehouse and courier partner are closed. While we strive to fulfill orders promptly, we appreciate your understanding that orders will be processed and shipped on the next working day during public holidays.

Delivery Delays: Due to the high order volume and precautionary measures taken by us and our delivery partners, delays in order delivery may occur. You can monitor the status of your order by logging into our system and using the "How can I track my order?" feature.